Privacy Policy -

Last Updated: September 15, 2026

Prem Travels & Tours (“we,” “us,” “our,” or “Prem Travels & Tours”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit an inquiry, use our services, or interact with our advertisements, including advertisements on Meta platforms such as Facebook and Instagram.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy.

1. About Prem Travels & Tours

Brand Name: Prem Travels & Tours

Address:
1st Floor, Prem Chunaria Hotel, C/o, Chhatrapati Shivaji Maharaj Marg, near Hindu Degree College, Budh Bazaar, Moradabad, Uttar Pradesh 244001, India

Mobile: +91 98370 90016

Email: gaurav@premtravels.com

2. Information We Collect

We may collect personal information that you voluntarily provide when you contact us, request information, submit a travel inquiry, request a quotation, or use our travel-related services.

Depending on the service you request, this information may include:

Full name
Mobile or telephone number
Email address
City or location
Travel destination
Travel dates
Number of travelers
Travel preferences
Hotel or accommodation preferences
Transportation requirements
Passport or travel-document information, where required for a booking or travel service
Other information that you choose to provide in your inquiry

We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, approximate location, referring website, and information about how you interact with our website.

3. Information Collected Through Meta Ads

Prem Travels & Tours may advertise its travel services through Meta platforms, including Facebook and Instagram.

If you interact with one of our advertisements or submit a Meta Lead Form, Meta may provide us with information that you have voluntarily submitted through that form. This may include information such as your name, phone number, email address, travel requirements, destination preferences, or other information requested in the form.

We use this information to contact you regarding your travel inquiry, provide information about our services, prepare quotations, answer questions, and assist with your travel requirements.

Your information may also be processed according to Meta’s own privacy policies and terms. We recommend reviewing Meta’s privacy information to understand how Meta processes information on its platforms.

4. How We Use Your Information

Prem Travels & Tours may use the information we collect to:

Respond to travel inquiries and requests
Contact you regarding your requested travel services
Prepare and provide travel quotations
Help arrange flights, hotels, transportation, tours, packages, and other travel services
Process or assist with bookings
Communicate with you about your travel arrangements
Provide customer support
Confirm or update booking information
Improve our website, services, and customer experience
Understand customer inquiries and service requirements
Send relevant information, offers, or promotional communications where permitted by applicable law
Prevent fraud, misuse, or unauthorized activity
Comply with applicable legal and regulatory requirements

We will use your information primarily for the purposes for which it was provided or for reasonably related business purposes.

5. How We Contact You

If you submit an inquiry through our website, Meta Lead Form, Facebook, Instagram, phone, email, WhatsApp, or another communication channel, we may contact you using the information you provide.

Communication may include:

Phone calls
SMS or text messages
WhatsApp messages
Emails
Other electronic communications related to your inquiry or travel services

You may request that we stop sending promotional communications at any time.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share relevant information when reasonably necessary to provide the travel services you request. Depending on your booking, this may include sharing information with:

Airlines and airline representatives
Hotels and accommodation providers
Tour operators
Transportation providers
Visa or travel-document service providers
Payment or financial service providers
Technology and service providers that assist us in operating our business
Government authorities or regulatory bodies when legally required

We only intend to share information that is reasonably necessary for the relevant purpose.

7. Payment Information

If you make a payment for our services, payment information may be processed by the applicable payment provider, bank, or financial institution.

We generally do not need to store complete credit card, debit card, banking, or other sensitive payment credentials on our website. Payment information may be subject to the privacy policies and security practices of the applicable payment service provider.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, measure advertising performance, and provide a better user experience.

Cookies may help us understand:

Which pages visitors view
How visitors interact with our website
How visitors arrive at our website
Whether advertising campaigns result in website visits or inquiries
General website performance

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

9. Advertising and Analytics

We may use advertising and analytics technologies, including tools provided by Meta and other third-party service providers, to measure advertising performance and understand how visitors interact with our website.

These technologies may use cookies, pixels, or similar tools to help us:

Measure conversions
Understand advertising performance
Improve our advertisements
Reach people who may be interested in our travel services
Analyze website traffic and engagement

Third-party platforms may process information according to their own privacy policies.

10. Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

Provide requested services
Complete or maintain travel records
Respond to inquiries
Maintain business and accounting records
Resolve disputes
Comply with legal, tax, regulatory, or contractual obligations
Protect our legitimate business interests

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

12. Your Privacy Choices

Depending on applicable law, you may have rights regarding your personal information, including the ability to:

Ask what personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information where legally applicable
Withdraw consent where processing is based on consent
Request that we stop certain promotional communications
Ask questions about how your information is being used

To make a privacy-related request, please contact us using the contact information provided below.

13. Children’s Privacy

Our services are not specifically directed toward children. We do not knowingly collect personal information from children for independent marketing purposes.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

14. Third-Party Websites and Services

Our website, advertisements, emails, or other communications may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of any third-party website or service you visit.

15. International Travel and Data Transfers

Because travel services may involve airlines, hotels, tour operators, transportation companies, visa providers, and other service providers located in different countries, your information may need to be shared with relevant providers outside your state or country where necessary to arrange the services you request.

We take reasonable steps to ensure that information is handled appropriately when shared with service providers.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology, legal requirements, or privacy practices.

When we make changes, we may update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this page periodically.

17. Contact Us

If you have questions about this Privacy Policy, want to request access or correction of your information, or have a privacy-related concern, please contact us.

Prem Travels & Tours